WebFeb 3, 2024 · Here are 20 ways you can try to work with customers to solve problems: 1. Be empathetic. Empathy can be a powerful tool when discussing customers' issues. If you … WebAug 22, 2024 · Dealing with Difficult People: Look for Face-Saving Opportunities The desire to save face—to view ourselves positively and …
How to Deal with Difficult People: 10 Expert Techniques
WebJan 6, 2024 · Instead of analyzing why some people can be so difficult, let’s focus on what we can control — our reactions. Let’s look at 10 expert techniques to deal with difficult people. 1. Use Lots of Kindness. Look, I get it. When dealing with difficult people, the gut reaction is to be difficult right back. When it feels like someone is attacking ... WebJan 24, 2024 · When dealing with disagreement, pull on some tenants from couple's therapy to work through the issue. “Simply repeat back to him what he said and ask “Is that what you meant?” (a standard trick ripped from couples' therapy). If he agrees to your recap, ask him to tell you more about it. shelly ann miller
What to Do When Employee Behavior Changes - SHRM
WebMay 19, 2024 · When dealing with an angry customer, it’s very important for you to keep your calm and understand their problem. Listen to them patiently and apologize for the … WebDealing with difficult customers can be challenging. But if you handle the situation well, you may even be able to improve your relationship, and create further opportunities. Make sure that you listen actively to their problems or complaints, and resist the urge to interrupt or solve the problem right away. Be empathic and understanding, and ... Web2. Remain calm and commit to keeping your cool. Resist being drawn into the anger; detach from the situation and try to observe as a third-party person or bystander. Take the patient’s remarks personally. 3. Sympathize and acknowledge the anger. Resist the temptation to rationalize with the patient at the very beginning. sporting event outfit